30 Days Returns Guarantee
Customers can contact us within 30 days from the date of receiving item(s) except the Non-Returnable items. If you have received defective or damaged, wrong size or wrong product, please apply an after-sale service or email us immediately.
How to reach us:
For personal reason, please contact our customer service: firstname.lastname@example.org and describe the issue in detail, including the return reason, along with your order ID and SKU product number.
For defective incorrect or not as described item(s), please send us a clear picture of the problem and then we will give you solutions.
* All returns must first be approved by our customer service team
1. Refund will be transferred to the original account.
2. Refund arrival time:
For the credit card refunds, it takes 7-14 business days for the transaction to be processed.
For the PayPal refunds or other payment methods, it takes up to 72 hours for the transaction to be processed.
1. If you received an incorrect or defective item, please contact our customer service, email@example.com and we'll exchange your item(s) for free.
2. If the items are correct without defective, exchange shipping postage will be charged by the customer. The customer should bear the return shipping fee if the original shipping.