Question 1

Shipping

Accepted Answer

1. Shipping destinations:We ship worldwide except China2. Process timeIf you place your order before 4 pm, we will start processing it on the same day excluding the back order. And your parcel will be sent out within 2-4 days.3.Shipping timeStandard Tracked Shipping （10-20 business days after shipped)Express Tracked Shipping（5-8 business days after shipped)Shipping time might vary depending on location, shipment method and other factors.4.Shipping cost:Standard Tracked Shipping,Orders under $50 will be charged for $5.99,Orders over $50 will be free. Express Tracked Shipping, Orders under $150 will be charged for $17.98. Orders over $150 will be free. Full price will be displayed at checkout. 5. Free Shipping:Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products. Free Standard Tracked Shipping, Orders over $50,displayed at checkoutFree Express Tracked Shipping, Orders over $150,displayed at checkout

Question 2

30 Days Return & Exchange

Accepted Answer

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email: coendy2020@outlook.com,with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method in 7-10 business days

Question 3

Place an Order

Accepted Answer

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within2-4 business days.

Our support team is always happy to guide you at any step!

Question 4

Refunds

Accepted Answer

How do I return an item?If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.Will shipping be covered for my returns?All return shipping fees and other miscellaneous fees are the responsibility of the customer.What if the item(s) I received are defective/incorrect/damaged?Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.How long is the returns process?Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.When will I receive my refund?All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Question 5

Common Question

Accepted Answer

1. Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

2. What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

3.What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

4.How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

5.How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 0.50 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.

6.How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

7. When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

8.How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can track your order HERE

9.Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

10.What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us:coendy2019@gmail.com

Help Center

Costumer Care

FAQ

Shipping

30 Days Return & Exchange

Place an Order

Refunds

Common Question